Privacy and cookie statement

privacy statement does not like sneaky or misleading. Do secretive things or abuse super commercial data. We do not steal, so we always respect your privacy.

This page was last modified on May 14, 2018

We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this data and how we improve your user experience. This way you understand exactly how we work.
The personal information is exactly what it is; yours. You give your information to because you want to order something. But we can imagine that you would like to know why we ask for your personal information and what we do with it. We would like to tell you about this.

1. Data
Bik-Bik online only uses the personal data that you provide directly. This may be in the context of a product or service you have ordered.
We use the following data:

  • name and address of the shipping and delivery address;
  • Phone number;
  • Billing address;
  • E-mail address;
  • Payment information;
  • IP address.

As you will understand, we also need the data from the delivery address. Of course you want your product to be delivered, both to yourself and to someone you want to surprise.
You can also register as a (regular) customer first. In addition to your specified personal data, we also save the user name you have chosen. This is useful because you do not have to enter your data every time. You can also make and adjust settings yourself in our portal.

2. Security
We protect all information you provide us with the most modern techniques. After all, you do not want the data to suddenly be on the street. Whoever has nothing to do with the data, can also not. Is it necessary that we pass on the data to other companies (read why)? Then we require such a company to handle the data just as carefully as we do. Such a company may also only use the data for the purpose for which it was given.

3. Storage periods
We keep the personal data as long as necessary to process your order. After this, we store the data for a maximum of two years for our purposes. The data will then be erased unless we are required by law to keep them for longer. For example, the law obliges us to keep the payment details for seven years.

4. Goals
We use the data you receive for different purposes. After this you can read which goals that are exactly.
Deliver your order: Of course we use the data for handling your order. If you order something you naturally want to receive it. It is also possible that we pass on the data to so-called ‘third parties’: everything to ensure that your order is handled properly. You can read more about these ‘third parties’ later on.
Advertising: We understand that you want to know which beautiful products we all have. You can be notified of this by e-mail or via social media after your permission.
Newsletter: It is also possible to register for our newsletter / SMS. This way you stay informed of our offers, promotions and our news. Do you no longer wish to receive the newsletter / SMS? You can always unsubscribe via the link in our newsletter.
Questions: It is also possible that you have a question. About your order for example. You can ask this via a contact form. On this form you will be asked to enter different details. Of course you can choose which information you send us. This data is only retained for as long as necessary to fully answer the question. After all, we want to help you as well as possible.

5. Third parties
It is possible that we pass on the data to companies with which we cooperate, so-called ‘third parties’. These companies help us to properly handle your order.

5.1 Providers of navigation / mapping software such as Google Maps can store and process (location) data. It is also possible that the data is used by Google or Apple itself. We have no influence on this, but you refer to the privacy statements of these companies.

5.2 When you place an order with us or register as a customer, we pass on the data linked to your user name to third parties. We only do this if this is necessary for the execution of the agreement with us or if we are obliged to do so by law. For example, if we suspect that there is fraud or abuse of our webshop, we can pass on personal data to the competent authorities.

5.3 We want to ensure that you can make the best possible and personal use from our website. We may use statistical services such as Google Analytics for this purpose. These services keep track of how you use our website. Of course we have made strict agreements with these companies. For example, the IP address is anonymised. Do you want to know which of these services we use exactly? Then click here.

6. Third countries

Some of the companies we work with are based in a country outside the European Union. The regulations in these countries do not always provide the same protection of personal data as European regulations. We have therefore entered into agreements with these companies in which they commit themselves to take appropriate safeguards. This way the data is always well protected.

7. Cookies

We use cookies. Everything to ensure that our website works well and that you can enjoy shopping. Do you want to know more about the cookies and how to turn them off? Click here.

8. Third-party websites

Our website occasionally contains links to other websites. We have no influence on those other sites. We can not guarantee that these companies will handle the data just as safely as we do. We recommend that you first read the Privacy Statement of those sites before using them.

9. Changing the Privacy Statement

In order to inform you as well as possible about the use of the data, it may be that we sometimes have to adjust this Privacy Statement. We advise you to read this Privacy Statement regularly so that you are aware of any changes.

10. Access, modify, delete data or other questions

You can also send us a request to view, change, delete or transfer the data to you. For example, it is possible to check whether the data is correct. Do you want to know which data we use with permission or do you want us to limit / stop the data processing? You can also request this. So you can always withdraw your permission for processing.

If you want to know exactly how this works or have other questions about this Privacy Statement, let us know. You can contact our data protection officer (FG) for this.

The FG supervises online at Bik-Bik and advises on the processing of personal data. You can reach the FG by sending an e-mail to [email protected] or by sending a letter to:
t.a.v. M.M. Dusseldorp-Bik
Doezastraat 4
2311 HB Leiden

11. Complaints?

Of course we will gladly help you if you have a complaint about our processing of the personal data. However, you can also file a complaint with the so-called ‘Authority for Personal Data’, which supervises the processing of personal data.

Questions and feedbackWe regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, you can contact us:
Doezastraat 4
2311 HB Leiden

[email protected]


We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.

How we use Cookies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to do the following:

Improve the way our Websites and Mobile Apps work
Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features.

For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.

Improve the performance of our Websites and Mobile Apps
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error messages as you browse.

These Cookies collect data that is mostly aggregated and anonymous.

Deliver relevant online advertising
We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites and other organisations’ websites.

Cookies used for this purpose are often placed on our Websites by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and on other organisations’ websites. You may also see adverts for other organisations on our Websites.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected, for example your use of Clubcard and in-store purchases.

Measuring the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.

We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you

Your choices when it comes to Cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies at the All About Cookies and Your Online Choices websites.

If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.